Frequently Asked Questions

Everything you need to know about your Roxanne First jewelry experience.

How should I care for my fine jewelry?

To maintain the brilliance of your pieces, we recommend cleaning them with a soft cloth and mild soapy water. Avoid contact with harsh chemicals, perfumes, or lotions, and store your jewelry in its original pouch when not in use.

Do you offer international shipping?

Yes, we ship our collections worldwide via secure, insured couriers. Shipping costs and delivery times vary by destination and will be calculated at checkout.

What is your return policy?

We offer a 14-day return window for most items in their original, unworn condition. Please note that custom-made pieces, engraved items, and earrings are non-returnable due to hygiene and personalization reasons.

Are your diamonds and gemstones ethically sourced?

Absolutely. We are committed to ethical sourcing and only work with suppliers who adhere to the Kimberley Process, ensuring all our diamonds and gemstones are conflict-free and responsibly mined.

Can I request a custom design or engraving?

We love creating bespoke pieces. You can add personalized engraving to select items directly on the product page, or contact our concierge team to discuss a fully custom design.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible financing options through Klarna for eligible customers.